Information Desks at Barcelona Sants Train Station: Rail and Tourism Advice
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Barcelona Sants station (sometimes called ‘Sants Estació’ or ‘Estació Sants’) has a grand total of seven information desks – each dealing with different queries and offering specific advice. For this reason it is not always the easiest place to navigate your way around.
| Barcelona Sants train station |
This page covers each different help desk at Barcelona Sants station. I will explain the location and opening times of each desk. Plus, you will find a description of what specific advice and information each different desk offers.
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Luggage Storage
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A good starting point in understanding rail travel in Barcelona is understanding the different services that run. There are three different types of trains: Cercanias, Media Distancia and Larga Distancia. Cercanias are the local trains than run throughout Barcelona and its local area. Media Distancia are the trains that cover the whole of Catalunya. Larga Distancia are the trains that cover the whole of Spain and Europe. The services that you require will vary depending on which of these train types you are travelling in.
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The ‘Brief Questions’ Information Desk at Barcelona Sants Station
Location for the ‘Brief Questions’ Desk
The Brief Questions desk is a small green and white desk at the centre of the station. If you enter the building through the main entrance you will see the desk directly in front of you, at the centre of the ticket booths.
Opening times for the ‘Brief Questions’ Desk
Every day: Monday – Friday: 04:15 – 00:30
Saturday, Sunday and Public Holiday: 05:00 – 00:30
Information on offer at the ‘Brief Questions’ Desk
This is an information point for questions relating to ‘Media Distancia’ train journeys (see the above ‘TIP’ for what this means).
You can ask simple questions relating to train times, train lines and platforms. It is a useful place to pick up copy of train timetables for all of the Media Distancia trains. If you need information on the ‘Cercanias’ trains head to the ‘Atencio al Cliente – Cercanias’ stand (see below). If you need to ask a question about long distance trains, head to the Rail Information Desks (see below).
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The Metro (TMB) Information Desk
| The Metro (TMB) Information Desk |
Location of the Metro (TMB) Information Desk
This is a red and white desk. It sits at the far right of the station. It is located next to the Metro entrances on the right hand wall of the building. It sits behind the large Metro map on the wall of the building.
Opening times of the Metro (TMB) Information Desk
| Month | Day | Time |
|---|---|---|
| 01 January | Monday | Closed |
| 02 January – 15 August | Monday – Friday | 08:00 – 20:00 |
| 16 August – 02 September | Monday – Friday | 08:00 – 15:00 |
| 03 September – 24 December | Monday – Friday | 08:00 – 20:00 |
| 25 and 26 December | Monday and Tuesday | Closed |
| 27 December – 31 December | Wednesday – Sunday | 08:00 – 20:00 |
Information on offer at the Metro (TMB) Information Desk
This desk is dedicated purely to information relating to the Metro – you will not be able to ask any questions related to the rail services here.
The desk can answer any questions that you have about the various Metro lines – the easiest way to get to your required Metro stop, ticket prices and the various tickets that are on offer.
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Customer service (Atencio al Cliente) Information Desk
| Customer service (Atencio al Cliente) Information Desk |
Location of Customer service (Atencio al Cliente)
The customer service desk is located within its own room in the station.
It is located at the centre of the station – opposite the Brief Questions desk (see above). On entering the station’s main entrance, walk straight ahead and you will find the office on the right at the station’s half way point, behind the ticket booths. Look for an area marked ‘Atencio al Cliente’.
Opening times of Customer service (Atencio al Cliente)
Every day: 06:30 – 22:30
Information on offer at Customer service (Atencio al Cliente)
This is the customer service desk for the whole station. This is where you can lodge complaints, report incidences or make suggestions in relation to any aspects of the trains or railway station. However, if you have issues or queries in relation to the high speed trains (AVE), they have their own separate customer service desk called Centro de Servicio (see below).
Cercanias Information Desk at Barcelona Sants Station
Location of Cercanias Information Desk
This desk is the same size as the ‘Brief questions’ desk (see above).
However, it is red and white and has a sign that reads ‘Atencio al Cliente’. It is located towards the left of the station building, next to the ‘Media Distancia’ ticket booths. It sits in front of the McDonald’s restaurant.
Opening times of Cercanias Information Desk
Every day: 06:30 – 22:30
Information on offer at Cercanias Information Desk
Despite the fact that this desk has the same name as the station’s large customer service desk, it serves a different purpose. It is for short queries in relation to Cercanias trains – the trains that operate in and around Barcelona. For short queries in relation to the Media Distancia and Larga Distancia trains, it is necessary to go to the ‘Brief Questions’ stand.
Rail Information Desk
| Rail Information Desk (Booths 22-26) |
Location of Rail Information Desk
There are a total of 5 windows dealing with general information in relation to the trains.
They are booth numbers 22 – 26, amongst the windows for ticket purchase. They have a sign above them in red LEDs reading ‘Informacion’. They are located at the centre of the train station, next to the ticket booths for ‘Larga Distancia Salida Hoy’ (long distance, departing today).
Opening times of Rail Information Desk
Every day: 06:30 – 22:30
Information on offer at Rail Information Desk
These desks are for questions to do with to any rail-related queries. If you have a quick question you can ask at either the ‘Brief Questions’ or the Cercanias Information Desk (see above). However, if you have a slightly more complicated question in relation to your travel arrangements or also the station itself, you can join the queue at these windows.
RENFE Centro de Servicio Information Desk
| RENFE Centro de Servicio Information Desk |
Location of RENFE Centro de Servicio Information Desk
This desk also has its own office area.
It is located within a modern looking glass structure with sliding doors. The glass structure has ‘Centro de Servicio’ written down it in large black letters. It is located at the centre of Estació Sants. It is necessary to walk behind the ticket booths for ‘Venta Anticipada Larga Distancia’ (long term purchase long distance) and you will find the office next to the tourist information booth. It sits to the right of the McDonald’s.
Opening times of RENFE Centro de Servicio Information Desk
| Month | Day | Time |
|---|---|---|
| January – December | Monday – Friday | 04:30 – 00:30 |
| Saturday – Sunday | 05:00 – 00:30 |
Information on offer at RENFE Centro de Servicio Information Desk
This desk works in the same way as the ‘Atencio al Cliente’ Customer Service Desk (see above) but is solely for customers using the high speed trains called AVE. If you have a ticket booked for one of these trains, or would like to book a ticket for one of these trains, this is the place to go.
They will deal with complaints, queries, suggestions and reports of incidents in relation to the AVE trains.
Tourist Office Information
| Tourist Information Desk |
The Tourist Information booth at Estació Sants is useful for any tourism-related queries that you might have on arriving into Barcelona. I have prepared a full page dedicated to the tourist information office at Barcelona Sants station. For more information, see Guide to Tourism Information at Barcelona Sants.
Staff at Barcelona Sants station are helpful. The key is to find the right person to deal with your specific question. If all else, fails and you cannot figure out where you need to go to get your question answered, head to the Customer Services (‘Atencio al Cliente’) office and they will point you in the right direction.
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Barcelona Train Stations | Planet of Hotels
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Barcelona, as the largest railway hub in Spain, has four railway stations — Barcelona Sants, Estació de França, Passeig de Gràcia, and Plaça de Catalunya. However, the first two are the primary ones. Their stations provide intercity and long-distance transportation. Thanks to the convenient transport connections, the tourist can easily get from each station to the main points of the city and other parts of Catalonia.
Sants
Barcelona Sants is the largest and most important train station in Barcelona, located in the western part of the city.
It serves suburban, intercity, and international trains, which are divided into several types:
- Cercanias — it operates in Barcelona and the nearby suburbs;
- Media Distancia — it travels within the Catalonia region;
- Larga Distancia — it operates over long distances (all over Spain and European countries).
You can buy tickets for suburban and intercity trains on the spot, in the established terminals.
Next to the railway station, there are bus stops for routes 27, 30, 32, 43, 44, 78, and 109.
Once you get into the metro at Plaça de Sants station, there are two lines — the L3 (green line) and the L5 (blue line). The L3 line provides quick access to Spain Square, Camp Nou Stadium, the Gothic Quarter, and the funicular to Montjuïc. The L5 line provides direct access to La Sagrada Familia.
It is convenient to get to the airport by direct train, stopping at the terminal T2, and by metro.
You can also rent a car at the station; there are several rental agencies on its territory.
Sants © i.ytimg.com
Estació de França
The Estació de França was built in the XIX century and got its name due to the fact that trains mainly from France used to arrive here. It is located on the Marquès de l’Argentera, in the La Ribera quarter. Suburban, intercity, and long-distance trains also pass through here. For example, you can get to the airports in Barcelona, Valencia, Saragossa, Paris, Milan, and Zurich from here.
You will find bus stops next to the station for routes 39, 51, h24, 39, 45, 59, D20, V13, and V15. There is cab parking at the main entrance.
Less than 500 meters away is the Barceloneta metro station (L4 yellow line). You can get to the center of Barcelona by taking a direct train to Urquinaona station.
The best way to get from the Estació de França to the airport is to take the R2s train.
Estació de França © Maxim Morales Lopez / Shutterstock
Passeig de Gràcia
It is a small station of suburban importance, combining the subway and railway station functions.
It is located in the center of Barcelona on a street of the same name and is very conveniently connected.
Passeig de Gràcia is served by Renfe trains to different cities in Catalonia, as well as trains from the airport. There are regional trips to the Costa del Garraf, the Costa Dorada, Tarragona, Tortosa, Reus and Lleida-Zaragoza.
The part of the station, located at the end of Passeig de Gràcia street, has one entrance and serves two metro lines, the L4 (yellow) and the L2 (purple).
The other part (at the beginning of the street) has four exits, serves the L3 (green) branch and the overground railroad, where Cercanias and Media Distancia trains run. The exit to the overground station is at the very end of the L3 platform.
Buses № 7, 22, 24, V15 stop next to the station.
The best way to get from this station to the airport is to take the R2N train.
Plaça de Catalunya
This train station is located in the heart of the city, on Plaça de Catalunya.
Two platforms connect to the L1 (red) and L3 (green) metro lines. Only suburban trains operating within Catalonia go from the station. Despite the fact that all trains are above ground, the station itself is located underground.
There are two ticket offices on its premises, but they are often not working. Nevertheless, tickets can be purchased at terminals installed throughout the station.
Buses № 9, 16, 17, 18 22, 28, 42, 42, 47, 58, 62, 66, 67, 68 stop not far from the station.
You can get from here to the airport by train R2n, as well as by buses № 16, 17, and 18.
Plaça de Catalunya © Marco Rubino / Shutterstock
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Barcelona Railway Stations, Spain – Travel guide
org/ListItem”> Barcelona railway station
Barcelona, as the largest railway junction Spain, has 4 railway stations – Barcelona Sants, Estació de França, Passeig de Gràcia and Plaça de Catalunya. However, the first two are the main ones – their stations carry out intercity and long-distance transportation. Thanks to the convenient transport interchange, the tourist can easily get from each station to the main points of the city and other parts of Catalonia.
Sants
Barcelona Sants is the largest and most important train station in Barcelona, located in the western part of the city. It serves suburban, intercity and international trains, which are divided into several types:
- Cercanias – travel around Barcelona and the nearest suburbs;
- Media Distancia – run within the Catalonia region;
- Larga Distancia – travel long distances (throughout Spain and European countries).
Tickets for suburban and intercity trains can be purchased on the spot, at the designated terminals.
Bus lines 27, 30, 32, 43, 44, 78 and 109 stop near the station. (blue line). The L3 offers quick access to Plaza de España, the Camp Nou stadium, the Gothic Quarter and the funicular to Montjuïc. And on the L5 line – get straight to the Sagrada Familia.
The airport is easily accessible by direct train, which stops at terminal T2, and by metro.
You can also rent a car at the station – there are several rental points on its territory.
Sants © i.ytimg.com
French Station (Estació de França)
The French Station was built in the 19th century, and got its name due to the fact that earlier trains from France mostly arrived here. It is located on Marquès de l’Argentera Avenue, in the La Ribera quarter. Trains of commuter, intercity and long-distance routes also pass through it. For example, from here you can get to the airports of Barcelona, Valencia, Zaragoza, Paris, Milan and Zurich.
Next to the station building you will see bus stops running on routes 39, 51, h24, 39, 45, 59, D20, V13, V15.
There is a taxi rank at the main entrance.
Barceloneta metro station (line L4, yellow line) is less than 500 meters away. You can get to the center of Barcelona by driving directly to the Urquinaona station.
The most convenient way to get from the French Station to the airport is to take the R2s train.
French Station © Maxim Morales Lopez / Shutterstock
Passeig de Gràcia
This is a small suburban station that combines the functions of a metro and railway station. It is located in the center of Barcelona on the street of the same name and has a very convenient transport interchange.
Passeig de Gràcia serves Renfe trains to different cities in Catalonia, as well as trains from the airport. From here there are regional flights to the Costa del Garraf, to the Costa Dorada, Tarragona, Tortosa, Reus and Lleida Zaragoza.
The part of the station at the end of Passeig de Gràcia has one entrance and serves two metro lines – L4 (yellow) and L2 (purple).
The other part (at the beginning of the street) has 4 exits, serves the L3 (green) line and the overground railway, where the Cercanias and Media Distancia trains run. The exit to the ground station is located at the very end of platform L3.
Buses No. 7, 22, 24, V15 stop near the station.
The most convenient way to get from this station to the airport is by train R2N.
Plaça de Catalunya
This train station is located in the heart of the city, on Plaza Catalunya. There are 2 platforms here that connect to the metro lines L1 (red) and L3 (green). Only commuter trains run from the station, running within Catalonia. Despite the fact that all trains are ground, the station itself is located underground.
There are two ticket offices on its territory, but they often do not work. However, tickets can be purchased from terminals located throughout the station.
Buses no. 9, 16, 17, 18 22, 28, 42, 47, 58, 62, 66, 67, 68 stop near the station.
, 17 and 18.
Plaza Catalunya © Marco Rubino / Shutterstock
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Barcelona Train Stations – Guide Barcelona TM
Barcelona Stations will help you overcome distances in Spain and travel beyond its borders. In this article, we will guide you through the main stations of the city.
1Barcelona Central Station – Sants
Barcelona Sants is the main station of the Catalan capital, meeting and seeing off trains from different parts of Spain and Europe. Barcelona’s rail network makes it easy to get to your destination in Spain and Europe without much difficulty.
Barcelona has direct rail links with countries such as:
- Switzerland
- France
- Italy
The railway network connects Barcelona and cities such as:
- Milan
- Zurich
- Paris
In addition, from Barcelona Sants Station you can take the high-speed train to Madrid and the southern and western parts of the country very quickly.
Keep in mind that Sants is the busiest station in Barcelona, a huge number of passengers use the services every day, think about it when planning your trip.
The location of Sants station allows you to get to it not only by taxi or bus, but also by metro, which undoubtedly simplifies movement, especially during peak hours. The station is located in the western part of the city.
This Barcelona station is also the terminus for the airport train. At the same station in Barcelona there is a bus station from which buses of various directions depart, from intercity to international. From here you can get to Andorra and other European countries by bus.
2008 was the year of restructuring for this Barcelona station, the modernization of equipment allowed the station to receive high-speed AVE trains moving within the country. The speed of these express trains is such that it will cover the journey from Madrid to Barcelona in just over two and a half hours.
This is an opportunity not to be missed if you are in Barcelona. After all, such a trip to the capital of Spain, located on the other side of the country, will not be so difficult and will not take a lot of time.
Modernization touched upon the construction of tracks, 6 of them are the European 1435 mm gauge, 8 are the Iberian 1688 mm gauge.
The bus station next to this train station bears the same name and ensures that getting around the city is not complicated and time consuming. Near the station you can find the stop for tourist routes and buses with numbers 109, 27, 32,30,44, 43, 78.0022
- Madrid
- Seville
- Malaga
- Taragona-Valencia-Alicante
- Tarragona Costa Dorada
- Tortosa
- Lleida
- Girona
- Figueres
- Portbow
- Vic
- Vilanova
Local lines (Cercanías)
Local lines include commuter trains:
- Mataro Massanet Massanes
- Vilafranca-Manresa
- airport trains
International trains (Largo)
These trains serve international traffic:
- Montpellier
- Paris
- Zurich
- Milan
Address: This Barcelona station is located at Carrer del Rector Triadó, 75, 08014 Barcelona
We advise you to buy tickets in advance on the official website renfe.
com.
2 Estació de França
Stations in Barcelona are represented by another one – Estació de França. This station is a real architectural masterpiece. The stucco molding in the vestibule and the very harmonious metal structures of the platforms are an undoubted decoration of the building.
French Station Estació de França
This station handles international and regional trains.
Main international lines:
- Girona-Figueres-Orleans-Paris.
- In Catalonia, trains will take you to Tarragona, Costa Dorada, Tortosa, Lleida.
How to get there: You can get to the station by metro – line L4, as well as by buses – 39 and 51.
Address: Av. Marquès de l’Argentera, s/n 08003 Barcelona
3 Passeig de Gràcia train station
Barcelona’s train stations are very diverse. There is a local station in Barcelona, but one of the most popular is the Passeig de Gràcia station.
Rather, it is not even a station, but a station that combines the functions of a metro and a railway stop. This station consists of two platforms; trains do not go further than Catalonia from the station.
Passeig de Gràcia Station is one of the most central train stations in Barcelona.
The street where the station is located is adjacent to Plaça Catalunya, which in itself makes it convenient to use this way of getting around Catalonia.
Regional destinations:
- Girona-Figueres-Portbou
- Costa Garraf
- Costa Dorada-Tarragona-Tortosa
- Reus, Lleida Zaragoza
How to get there: metro station Passeig de Gràcia (lines L2, L3 and L4), buses 7, 17, 22, 24 and 28.
Opening hours: 5:00-24:00
Address: Passeig de Gràcia-Aragó, s/n 08007 Barcelona.
4Barcelona train station Plaça de Catalunya
Catalunya station (Catalonia), located on Plaza Catalunya, is the very center of the city. There are two platforms here that connect to the metro – the Red Line, L1 and the Green Line, L3.
This station is underground, routes through it are only internal. Basically, from here you can go to the resort towns on the coast of Maresme and the Costa Brava.
Regional directions:
- Manresa Lleida
- Costa del Maresme Blanes
- Vilafranca del penedes
- Puigcerda
How to get there: Cataluña metro station (lines L1 and L3), buses 9, 22, 28, 42, 47, 58, 62, 66, 67 and 68.
Hours: 5:00-24:00
Address: Plaça de Catalunya, s/n, 08002
5 Barcelona train stations end at Estacó del Nord
Bus station Estacó del Nord
Barcelona stations are not limited to rail transport.
No less famous and in demand in the city is the bus station Estacó Nord (North Station). It has 47 bus platforms. Both international buses (for example, to Andorra) and regional buses (Lloret de Mar, Tossa de Mar, etc.) depart from this station.
You can get acquainted with the bus timetable on the official website of the bus station.
How to get there: Arc de Triomf metro station (line L1), buses 54, 6, 40, 42, 141, V21, B20, B21 and N1
Opening hours: 5:15-01:00, daily
Address: Calle de Alí Bei, 80, 08013 Barcelona
Are you going to Barcelona? Don’t forget to buy tickets for local attractions in advance to avoid long queues. You can do it on the link on the official ticket platform.
- How to avoid queues at Barcelona attractions. Tickets for Sagrada Familia and Park Güell skip the line.
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How not to be deceived by local taxi drivers.
