Barcelona tmb: TMB Barcelona bus and metro

‎TMB App (Metro Bus Barcelona) on the App Store

iPhone Screenshots

Description

Have all the information on the public transport network at your fingertips andmanage T-mobilitat from TMB App. TMB App is free and available in six languages.
• T-mobilitat: Register for T-mobilitat card and validate it without contact. You can buy tickets and upload them to your physical card if you have requested it. For specific queries about T-mobilitat, you can contact us via WhatsApp at +34 607 68 40 87.
• Buy tickets to collect from metro machines: you can continue buying magnetic stripe transport tickets and collect them from vending machines, as before. You can also buy a single bus ticket and validate it on the app once on board. Save your purchase history and invoices and carry out other procedures.
• Find out about bus and metro services: check for information on bus and metro lines, stops and stations, connections, access points, times, changes in the service, waiting times and accessibility of the lines you wish to use.
• Plan your journeys with ‘Journey Planner: Journey Planner offers you the best public transport route including options with all operators. It provides information on the journey and its length and shows you how to consult the map. You can activate the navigator to tell you when you have reached your destination stop. It also shows you the nearest public transport to your location.
• iBus Proper Bus – iMetro Proper Metro: these are two tools that inform you of the scheduled arrival times of the next buses and metro, respectively, and their level of occupancy. The iBus also provides information alerts at stops to tell you when the bus is about to arrive.
• Customise the TMB App with your JoTMBé user account: save your favourite routes and stops, along with your usual routes and places. Choose the notifications you want to receive to keep you informed of changes to the bus and metro service. Also discover the JoTMBé points programme and earn points by personalising and using the application.
• Customer service: access our customer service channels, carry out procedures through the virtual office, book an appointment at Punts TMB and check out our FAQs.

Exercise of rights GDPR

To exercise your rights of access, of rectification, of suppression (right to forget), to object, to the limitation of processing, to data portability and to not be subject to automated individual decisions, just send an e-mail to the address: [email protected].

You will find full information to exercise these rights in Exercise of rights GDPR (https://www.tmb.cat/en/transparency-portal/protection-personal-data#content-title-rights).

If you need to make an enquiry, request or complaint regarding the processing of your personal data, you can contact the Data Protection Officer through the following email address: [email protected].

You also have the right to present, at any time, a claim to the Catalan Data Protection Authority, regarding the processing of your personal data.

Version 10.19.3

Version 10.19.3
This version corrects an error in the linking of JoTMBé and T-mobilitat accounts.

Ratings and Reviews

135 Ratings

Every city should copy this app

Best public transport app I have used

Directions are good but will scam you on tickets

All the city advertisements will tell you to get the hola Barcelona card telling you this is for “ticket public transit” then this app will constantly try to force you onto the A1, A2 busses for the airport and the Nit Bus (any line starting with N) which is the only ones running after midnight. These are run by private companies and not the Metro. The is no way to say in the app that you only want public transit. Instead plan to pay for the Aerobus and buy a T10 or T50 ticket (10 or 50 rides) at the metro station that ticket will qualify for the Nit Bus.

Will not accept my international visa

The all will not accept my international Visa card, even though the bank would approve of the transaction. So the app is useless to me. Otherwise, it looks like it would have been great.

The developer, Transports Metropolitans de Barcelona, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

  • Usage Data

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Transports Metropolitans de Barcelona

Size
153.4 MB

Category

Utilities

Age Rating
4+

Location
This app may use your location even when it isn’t open, which can decrease battery life.

Copyright
© Transports Metropolitans de Barcelona

Price
Free

  • App Support

  • Privacy Policy

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The digital strategy of Transport Metropolitans de Barcelona (TMB)

In 2009, Barcelona embarked upon TMB Connecta, the first phase of its digital transformation strategy, to be succeeded in 2012 by TMB Digital. It provides users of its transport services, principally bus and metro but also the Montjuïc Cable Car and others, with real-time information such as service updates, connexions and timetables. It also connects with customers through social media, the MouTV channel and the JoTMBé travellers’ club.

The initiative

In 2009, TMB set up its first digital strategy, TMB Connecta [TMB Connects]. It included the following objectives. TMB Connecta was based on four platforms: the web, social media, mobile devices and relational marketing. The most innovative aspect of TMB Connecta was arguably MouTV, “a multi-presence channel with more than 2,500 screens that goes with us whether we’re on a metro platform or inside a vehicle”. [1] The service also connected bus and metro services to provide integrated information. “For example, a bus user not only has information about the next stops and where there are connection points to other lines, but also about connections with the metro system and any possible incidents affecting the system. ” [2]

In light of the rapid advances in digital technology, it became necessary to revise the strategy and update the 2009 plan. The result was the 2012 strategy called TMB Digital, which relies on four basic principles:

  • “Placing users at the centre: offering services and products based on the users’ needs and interests. [3]
  • “Specialising channels: using the most adequate channels for each objective, bearing in mind the idiosyncrasy of the channel and its use by users.
  • “Personalised information: being able to provide personalised service information, with a clear commitment to the mobile channel.
  • “Optimising the web territory: integrating the various TMB web spaces, providing a single, unified user experience.”

The challenge

Transports Metropolitans de Barcelona (TMB) is the main public transport operator in Catalunya. It oversees the Ferrocarril Metropolità de Barcelona (Metro) and Transports de Barcelona (Bus), which run the main transport networks in the Barcelona Metropolitan Area, along with other companies such as Projects de Servei i Mobilitat, which runs the Montjuïc Cable Car (Telefèric).

In the late 2000s, TMB still communicated with citizens using mainly offline channels and expensive mass media campaigns via TV, radio and the press. Like many other public transport operators, it saw the emerging digital technologies as an opportunity to transform its services and provide its customers with accurate, real-time data.

The public impact

Real-time information was made available direct to commuters for the first time. “In 2010, TMB pioneered two mobile applications: ‘TMB virtual’ and ‘Barcelona Bus Turístic virtual’, which led to the creation of a mobile portal that brings together the main services that can be found on the TMB website, that could be most useful to users [on the move] (search for best route, bus arrival time, map and schedule checking, etc.).” [4]

Stakeholder engagement

Individuals from various departments worked together to develop a clear set of procedures and policies for TMB Connecta and TMB Digital. This collaboration resulted in the development of a comprehensive matrix indicating what information had to be provided through which channel. “Dozens of people from different departments and services worked together to define all the procedures and policies that had to be applied to each of the possible matrix combinations.” [5]

Political commitment

There is a strong political support for TMB Connecta, as TMB itself is fully owned by the local government with the federal government also providing funds.

Public confidence

The bus and metro service were rated relatively highly by users: “citizens’ assessment of the Metro and Bus service, measured using the Customer Satisfaction Index (an annual study with a sample of 4,000 Bus and 4,000 Metro users), was 7.5 on a scale from 1 to 10”. [6] However, the studies also revealed that “although aspects related to real-time service information and customer care were very important to the responders, they did not reach the same levels of satisfaction”. [7]

Clarity of objectives

The objectives that were set out at the initiation of the TMB Connecta strategy were maintained throughout, and after the programme was renamed TMB Digital. “This entire digital transformation process had begun in 2009 in an environment that had already been profoundly altered by 2012.” [8] These objectives were to improve customer service information, become a pre-eminent in innovative technology, and develop a leading-edge information distribution system.

Strength of evidence

There have been other major cities that have had digital transformation programmes for Barcelona to learn from. For example, Transport for London recognised the importance of using digital information  in order to “keep London moving’’ after the creation of the Directorate of Traffic Management in 2003. They created a centralised London Traffic Control Centre which, among other things, provides real time traffic information and live journey times to users.

Feasibility

The financial feasibility was enabled through capital funding and advertising revenues. “Capital funding for TMB is provided completely through subsidies, with the federal government providing 20% and the local municipalities providing 80%.” [9]

Technical feasibility was carefully evaluated through:

  • Identifying all the possible situations that could generate user messages.
  • Listing all the existing and future communications channels of TMB.
  • Establishing what information had to be provided through particular channels and by which TMB department.

Management

Entitat Metropolitana del Transport (EMT) is responsible for various transport roles in TMB and has a sound organisational structure. EMT is responsible for a variety of transport-related roles in the region, including organising, managing, planning, and coordinating public transport services.

Measurement

It is possible to measure the number of digital users, such as followers on Twitter or Facebook, as well as users of the apps TMB Virtual and Barcelona Bus Turístic Virtual. Furthermore, customer surveys are undertaken regularly which are available on the TMB website, allowing the TMB to “analyse bus and metro services and study best practices, in order to improve them based on the opinions of passengers”. [10][11]

Alignment

There was solid alignment between the different levels of government to support TMB’s digital transformation strategy, at federal, provincial and metropolitan level.

There was also a clear alignment with the needs of TMB users:

  • “Facebook and Twitter profiles were set up to establish contact and interact with users, along with YouTube and Flickr accounts acting as content repositories. An office was set up to attend to these channels, and the network was monitored to listen to anything affecting the service and the brand name … [12]
  • “Creation of the bus and metro travellers’ club, JoTMBé, enabling personalised communication, segmented by age groups, tastes, interests or places of residence. Access to the club allows users to obtain information about services as well as financial advantages and benefits. ”

The digital transformation strategy led to the exploration of new alliances, such as the one set up with Google to exchange information, which made it possible to set up the Google Transit traffic service in the city of Barcelona.

Bibliography

The Digital Transformation of Transports Metropolitans de Barcelona (TMB), March, 2014, SECTOR-SPECIFIC CASES, Roca Salvatella

Creating a Better Public Transportation Experience, Intel

The Public Impact Fundamentals – A framework for successful policy

This case study has been assessed using the Public Impact Fundamentals, a simple framework and practical tool to help you assess your public policies and ensure the three fundamentals – Legitimacy, Policy and Action are embedded in them.

Learn more about the Fundamentals and how you can use them to access your own policies and initiatives.

Explore the Fundamentals

Hola Barcelona Pass | Tiqets

2347 reviews

Bestseller

48, 72, 96 or 120 hour pass for all public transport in Barcelona

Service Provider:

Tiqets International B. V.

Improve your visit experience

Find other ticket options such as tours and tourist cards

To learn more

Some of the content on this page has been translated automatically and may contain inaccuracies.

What’s included

Unlimited public transport rides during your chosen time period (48-120 hours)

Systems included: metro, bus (TMB), urban rail (FGC, zone 1), Montjuïc funicular, tram (TRAMS) , regional railway (Rodalies de Catalunya, zone 1)

Metro ride between Barcelona El Prat Airport and Barcelona

What is not included

NitBus and Aerobus

  • The most convenient way to get around the city – just get a ticket from the TMB machine and get ready to conquer the city!
  • Unlimited pass for all public transport in Barcelona, ​​including airport transfers.
  • Trams, trains, buses and other modes of transport – you are the master of your route.

To bars by tram, to Casa Batllo by bus or to Camp Nou by metro. With the Hola Barcelona Pass, using public transport is so convenient that traveling by it becomes a fun part of the program!

Use your unlimited pass for 2, 3, 4 or 5 days in a row and start navigating the public transport system with ease, like a real Catalan.

Collect your Hola Barcelona ticket from TMB machines at the airport and throughout the city. Now you are fully prepared for an unforgettable adventure in Barcelona!

Drive straight to the Sagrada Familia tour departure point or the Gaudí Museum. Hit the beach in no time or dine on the Rambla, there is no easier way to get around Barcelona.

Subway, buses, city trains, funicular to Montjuic, tram and regional trains. You can avoid exorbitant taxi prices and even return to the airport on a travel ticket.

Valid for:
48 hours, 72 hours, 96 hours or 120 hours

Your ticket is valid for the selected number of hours after activation.

Go to one of the TMB (Transports Metropolitans de Barcelona) machines at any metro station, click the “Online Collection” button and enter the number (voucher code) below the QR code to print the Hola Barcelona travel card.

Barcelona City Cards

Barcelona

Open on the map

  • Cancellation is possible no later than 23:59the day before the visit.
  • The visit can be rescheduled in advance at any time.

Ratings and reviews

4.7

2347 verified customer reviews

1879

380

59

9

20

Customer photos

3 reviews

M

Marius Danut,
Romania

Apr 15 2023

Excellent

Just as expected. Everything went according to instructions. Only once, a bus driver said our tickets are not valid for his bus, but I don’t recall which bus it was. Nevermind, excellent service,…

Just as expected. Everything went according to instructions. Only once, a bus driver said our tickets are not valid for his bus, but I don’t recall which bus it was. Nevermind, excellent service, very practical.

Hola Barcelona Travel Card

A

Adrian ,
United Kingdom

Apr 13 2023

Excellent

Would totally recommend, what a fabulous way to get around the city using all types of transport which means uou can access the quickest journey at that pacific time , absolutely brilliant

Hola Barcelona Travel Card

T

Thomas,
United States

Mar 31 2023

Excellent

This is the best way together around Barcelona. Airport to downtown hotel (by Arc de Triomf) Use it for all transportation around the city including the Bus

Hola Barcelona Travel Card

TMB App (Metro Bus Barcelona)

Screenshots (iPhone)

Description

Ten siempre a mano toda la información sobre la red de transporte público y realiza gestiones de la T-mobilitat desde la aplicación. TMB App es gratuita y está disponible en seis idiomas.
• T-mobilitat: date de alta en la T-mobilitat y valida sin contacto. Puedes comprar billetes o títulos de transporte y cargarlos en tu tarjeta física si la has solicitado. Para consultas específicas sobre T-mobilitat, puedes contactar con nosotros a través de WhatsApp en el +34 607 68 40 87.
Compra billetes para recoger en las máquinas de metro: puedes seguir comprando los billetes de transporte de banda magnética y recogerlos en las máquinas expendedoras, como hasta ahora. Tambien puedes comprar el billete sencillo de bus y validarlo en la misma aplicación una vez a bordo. Guarda el historial de compras y las facturas y haz otras gestiones.
• Infórmate sobre bus y metro: consulta la información sobre las líneas de bus y de metro, las paradas y estaciones, las correspondencias, los accesos, los horarios, las alteraciones del servicio, el tiempo de espera y la accesibilidad de las líneas que te interesen.
• Planifica el viaje con “Cómo llegar”: “Cómo llegar” te ofrece la mejor ruta en transporte público incluyendo opciones con todos los operadores. Te indica la información y la duración del trayecto, y te muestra la consulta sobre el mapa. Puedes activar el navegador para que te avise de que has llegado a la parada de destino. También te muestra el transporte publico más próximo a tu ubicación.
• iBus Próximo bus y iMetro Próximo metro: son dos herramientas que te informan sobre la previsión de llegada de los próximos buses y metros, respectivamente, y de su nivel de ocupación. iBus también ofrece alertas de información en las paradas para avisarte cuando el bus está llegando.
• Personaliza TMB App con el usuario JoTMBé: guarda tus líneas y paradas preferidas, así como tus recorridos y lugares habituales. Escoge las notificaciones que quieres recibir para mantenerte informado de las alteraciones y las novedades en el servicio de bus y de metro. Descubre también el programa de puntos JoTMBé y gana puntos personalizando y utilizando la aplicación.
• Atención al cliente: accede a nuestros canales de atención, haz trámites a través de la oficina virtual, pide cita previa en los Puntos TMB y consulta las preguntas más frecuentes.

Ejercicio de derechos RGPD

jeto de decisiones individuales automatizadas, envía una solicitud a [email protected].

En Ejercicio de derechos RGPD (https://www.tmb.cat/es/portal-transparencia/proteccion-datos-personales#content-title-derechos), encontrarás toda la información para poder ejercitar estos derechos. dpd @tmb.cat.

También tienes derecho a presentar, en cualquier momento, una reclamación ante la Autoridad Catalana de Protección de Datos en cuanto al tratamiento de tus datos personales.

Version 10.19.3

Version 10.19.3
Esta versión corrige una incidencia en la vinculación de cuentas JoTMBé y T-mobilitat.

Ratings and reviews

Ratings: 10

Express Transit

Support for Apple Pay Express Transit would be great, please!

Por fin la app tiene buen diseño

Por fin la app tiene buen diseño y posibilidad de hacer las rutas de modo fácil y cómodo! 🥰

Ahora solo falta hacer los billetes electrónicos tipo QR en vez de recoger billetes físicos en la máquina. Como un ejemplo está hecho así en la app de Skåne trafiken

Problems

Today I can’t connect at all. It doesn’t let me in, doesn’t allow to register and doesn’t send me my password through I forgot my password .
Yesterday it doesn’t show find the place where I wanted to go. 4 months ago it works with some issues, I have spent 20 min on the stop that wasn’t working .

The developer of Transports Metropolitans de Barcelona has indicated that, in accordance with the application’s privacy policy, data may be processed as described below. Detailed information is available in the developer’s privacy policy.

Related
with user data

The following data may be collected that is related to the user’s identity:

Unrelated
with user data

The following data may be collected, which is not related to the user’s identity:

  • Geoposition

  • Usage data

  • Diagnostics

Sensitive data may be used differently depending on your age, features involved, or other factors.